Orders Rules

About portraits order

An order can be canceled as long as the portrait is not started. If the cancellation happens once the portrait or the sketch is done, the deposit is lost.

Any work from an unclear, damaged or very small photograph is at the risk of the customer. No refound will be possible in case of unsatisfaction with the finished artwork. Keep in mind that the artist always does his best for you to be pleased with your portrait.

Modifications are possible within a certain limit. Prices may change according to the period of the order. Any special request has to be done by email and can be subject to a reevaluation of the final cost. The artist feels free to add an extra cost if he is asked to reproduce details like jewellery or overdetailed garments, etc...

No customer photo will be displayed on the web site without their agreement. The artist keeps the right to display any portrait on his site galleries. Placing an order means the acceptation of these terms.

Portraits Returns Policy

You may return  portrait within 10 days of delivery for a free modification. Shipping cost will be at your charge. If your portrait was damaged during the shipping, just refuse it. In any case, there will be no refound, once returned, the portrait will be fixed or redo and repost at our charge at the lowest shipping rate.

About PDF and videos order

Once you order completed, you'll get a link to the product in the order details page. You have 2 days to download it and 2 tries. If you have problems to download the files, please contact me by email for I can fix it or give you a new link to your product.

The DVD is no more available on this site. Only its DivX version is available  as a downloadable product.

PDF Returns Policy

No return is allowed and no refound on all such items.

Shipping Policy

When you place an order, we will estimate shipping and delivery dates for you based on the  shipping options you choose. Please also note that the shipping rates for portraits are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.